A Guide to Help Desk Technology, Tools and Techniques
by Dione McBride
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Book Summary Information
Author: Dione McBrideEdition: Paperback
Audio: English (Unknown); English (Original Language); English (Published)
Published: 2000-03-03
ISBN: 0760071519
Number of pages: 376
Publisher: Course Technology
Summary of A Guide to Help Desk Technology, Tools and Techniques
This book focuses on the technology, tools and techniques involved in running an effective help desk. A Guide to Help Desk Technology, Tools & Technology takes a look at the many software options available for tracking and managing the massive influx of data that come into a help desk daily.This title also details the types of tools specific to staff, management and customers alike.Quality Control Books
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