Be Quiet, Be Heard: The Paradox of Persuasion
by Peter A. Glaser, Susan R. Glaser
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Book Summary Information
Author: Peter A. Glaser, Susan R. GlaserEdition: Paperback
Audio: English (Unknown); English (Original Language); English (Published)
Published: 2006-02-06
ISBN: 0977261824
Number of pages: 187
Publisher: Communication Solutions Publishing
Book Reviews of Be Quiet, Be Heard: The Paradox of Persuasion
Book Review: Excellent book on communication for the workplace.
Summary: 5 Stars
As a psychologist, I appreciate books that carefully translate research findings into practical advice. This book does this. Rather than claiming a "brand new never before seen magic solution" (be careful of those), the authors present an excellent systematic summary of what has been learned from decades of research on effective communication research. Although they present some of the research to help the reader understand, I recognized far more research findings that influence their advice than they bother to mention. They give some simple yet effective strategies for common communication problems such as "raising delicate issues", and "responding to criticism". Careful explanations are given for how to prepare for and respond to such situations. The authors avoid the common approach of authors of giving one "right" response to problems, and instead guide the reader to understand the purpose of each step they recommend, allowing the reader far more flexibility in implementing the ideas taught. This allows the reader to create their own style without having an overly rehearsed feel to it.
I've read many books on communication, and this is the best one I've found so far. The authors take care to clarify how various problems can arise, and offer useful advice for dealing with them. This book is far more complete than many "pop press" books on the topic, which are more about sounding fancy and fun to read than actually being useful. Nevertheless, this book is surprisingly easy to read. There is appropriate repetition, elaboration and suggestions for practice to actually help the interested reader learn the skills taught and understand why they are helpful.
Summary of Be Quiet, Be Heard: The Paradox of Persuasion
Anyone can learn to communicate more effectively, whether within an organization or a family. Learn the secrets instinctively known to charismatic communicators and reap the rewards of increased influence and improved relationships. Under the wise guidance of Drs. Susan and Peter Glaser, readers are shown how to raise delicate issues, convince without being overbearing, and resolve conflict and criticism constructively. This ground-breaking work is drawn from decades of internationally acclaimed research, teaching, and consulting. The Glasers provide concrete methods, reliable models, flexible guidelines, and progressive steps, all easily adaptable to specific situations. Effective communication is vital--Be Quiet, Be Heard shows how simple and rewarding it is to learn.Success Books
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