Building Trust: How to Get It! How to Keep It!
by Hyler Bracey
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Book Summary Information
Author: Hyler BraceyEdition: Paperback
Published: 2003-01-06
ISBN: 0972521704
Number of pages: 104
Publisher: HB Artworks, Inc.
Book Reviews of Building Trust: How to Get It! How to Keep It!
Book Review: You Must Do All of This to be Successful and Relaxed.
Summary: 4 Stars
A management consultant friend of mine recently said he'd had an illuminating moment - he realised there clients were showing him two ways to be successful - be a bully and frighten your staff into doing exactly what you want - and to build business realtionships with your people and work together towards success. This book is about the second way and there's a lot of talk about this at the moment.
I did a lot of consulting in this area of business relationships before my current activities in music and there's nothing here I would disagree with. It's all good stuff. If you're trying to work out how to generate business relationships, this book will help with all sorts of ideas. My recommendation would be to apply what you find in this book within business activities - anything else just looks like your trying to ingraciate yourself by being over friendly. (In other words I'm saying, don't build your business relationships through taking clients to sports events and playing golf. Do it in a business context - golf comes much later in the relationship.)
I've knocked off one star because I think it could have been better structured - but then perhaps I'm being a bit picky and British about that. If you're busy I suggest you read all the summaries first and work backwards into what you think is most important for you. But it's all very good material. Also, try Andrew Sobel's book on building client relationships. Making Rain: The Secrets of Building Lifelong Client Loyalty. These make a good pairing.
Summary of Building Trust: How to Get It! How to Keep It!
This is NOT a book about the importance of trust. Building Trust is about HOW TO BUILD TRUST and maintain it. Very little of the materials on trust are practical and helpful. Of the thousands of pieces of writing on the topic of trust, almost none of them say: "Here's a step-by-step method for building trust - inter-personally and organizationally." Building Trust will tell you: Practical steps to improve trust. What you may be doing that's not helpful and why. What you may have believed about trust-building that won't really produce trust in the long haul. Ways to clean up broken or fractured trust.Ethics Books
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