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 Services Marketing Pb (European Perspectives)This book is a European version of Christopher Lovelock's highly successful original. The... |  The Complete Customer Service Model Letter & Memo BookBest Price: $39.38 On this book. You will find excellent examples of different kinds of situation with customer and... |  The Customer's Victory: From Corporation to CooperationBest Price: $2.90 Dupuy has managed to shed a new light on organisations, away from the wires and boxes of the... |  Customer-Centered Strategy: Thinking Strategically About Your Customers (Millennium Manager)Best Price: $57.40 "An invaluable up-to-date guide on a subject of the highest priority for today's... |  The User Is Always Right: A Practical Guide to Creating and Using Personas for the WebBest Price: $26.51 This comprehensive guide approaches user experience research like never before, and is... |
 Successful Help Desk Management in a Week Pb (Successful Business in a Week)Best Price: $502.71 In modern business practice, the help desk or helpline is commonplace. This text is aimed at the... |  S/Nvq 3 Customer Service Candidate HandbookThis work offers full support for the latest NVQ/SVQ Level 2 Customer Service standards. Written... |  Successful Large Account Management: How to Hold on to Your Most Important Customers - And Keep Them Going Strong - In Today's MarketplaceBest Price: $2.66 The issue with most Key Account Managers out there is that they are more focused on maintaining... |  Predicting Market Success: New Ways to Measure Customer Loyalty and Engage Consumers With Your BrandBest Price: $7.99 In essence, marketing creates or increases demand for whatever is offered. For decades, those... |  Join the Conversation: How to Engage Marketing-Weary Consumers with the Power of Community, Dialogue, and PartnershipBest Price: $3.28 In his newest book, Join the Conversation, Jaffe hits the nail on the head. Marketers need to... |
 Service with a SmileChristine West writes the ubiquitous guide on how to train your wait staff or be the best darn... |  Help Desk Manager - Complete Certification Kit: Develop the skills required to manage a high-performing Help Desk, its team, balance workloads and improve efficiencyBest Price: $116.10 *What are the most common mistakes made by Help Desk/Service Desk Managers? * What?s the trick... |  Delivering Customer Service: 2nd edition (How to)Best Price: $13.99 Revised and updated for the second edition, this practical guide explains how to maintain... |  How to Kiss and Keep Your CustomersMost of any company's income comes from a group of loyal customers, and this same group... |  Red-Hot Customers : How to Get Them, How to Keep ThemBest Price: $1.90 Another genuine article from Paul Goldner! Goldner draws upon his own successful experiences and... |
 Customer Intimacy: Pick Your Partners, Shape Your Culture, Win TogetherBest Price: $2.98 A mediocre book on a great topic. Rather than providing any specific insights (original... |  Call Centers Made EasyBest Price: $4.82 I have been in Call Center Management for over ten years and would have loved a book like this... |  Collaborative Customer Relationship Management: Taking CRM to the Next LevelBest Price: $66.10 Great Book, great value. It really seems Harvard is catching up with Wharton, Kellog and other... |  Performance Analysis and Optimization of Inbound Call Centers (Lecture Notes in Economics and Mathematical Systems)Best Price: $114.55 The focus of this book is on the management of inbound call centers. Based on technical... |  The Customer Service ZooBest Price: $16.25 Feeling uninspired in preparing his new service strategy, a manager finds himself taking his... |
| Services Marketing Pb (European Perspectives) This book is a European version of Christopher Lovelock's highly successful original. The... | The Complete Customer Service Model Letter & Memo Book Best Price: $39.38 On this book. You will find excellent examples of different kinds of situation with customer and... | The Customer's Victory: From Corporation to Cooperation Best Price: $2.90 Dupuy has managed to shed a new light on organisations, away from the wires and boxes of the... | Customer-Centered Strategy: Thinking Strategically About Your Customers (Millennium Manager) Best Price: $57.40 "An invaluable up-to-date guide on a subject of the highest priority for today's... | The User Is Always Right: A Practical Guide to Creating and Using Personas for the Web Best Price: $26.51 This comprehensive guide approaches user experience research like never before, and is... |
| Successful Help Desk Management in a Week Pb (Successful Business in a Week) Best Price: $502.71 In modern business practice, the help desk or helpline is commonplace. This text is aimed at the... | S/Nvq 3 Customer Service Candidate Handbook This work offers full support for the latest NVQ/SVQ Level 2 Customer Service standards. Written... | Successful Large Account Management: How to Hold on to Your Most Important Customers - And Keep Them Going Strong - In Today's Marketplace Best Price: $2.66 The issue with most Key Account Managers out there is that they are more focused on maintaining... | Predicting Market Success: New Ways to Measure Customer Loyalty and Engage Consumers With Your Brand Best Price: $7.99 In essence, marketing creates or increases demand for whatever is offered. For decades, those... | Join the Conversation: How to Engage Marketing-Weary Consumers with the Power of Community, Dialogue, and Partnership Best Price: $3.28 In his newest book, Join the Conversation, Jaffe hits the nail on the head. Marketers need to... |
 Arte Supremo: 50 Prácticas de buena atención al cliente (Spanish Edition)Best Price: $11.67 ?Atender? no es igual a ?atender bien?, así como ?servicio? y ?atención? no son... |  Managing Customer ValueBest Price: $65.00 This book is written for students - as well as employees of organizations - who have some... |  Customer Mania!Customer service is the single most pressing problem for business managers and people in any... |  Knock Your Socks Off Service Recovery (Knock Your Socks Off Series)Cancelled flights, damaged goods, botched bills, locked-up software--these are the service... |  Beans: Four Principles for Running a Business in Good Times or BadBeans is the story of The El Espresso, a legend in its own time in Seattle and a coffee company... |
 A Career for the 21st Century: A Handbook for Call Center AgentsThis book answers many of the questions you will have during your first months on the job as a... |  Master Data Management and Customer Data Integration for a Global EnterpriseTransform your business into a customer-centric enterprise Gain a complete and timely... |  Call Center Operation: Design, Operation, and MaintenanceEvery customer-facing corporation has at least one call center. In the United States, call... |  Marketing the One-Person BusinessThe reality of the service profession is that no matter how good you are, if you don't... |  eBay PowerSeller Million Dollar Ideas: Innovative Ways to Make Your eBay Sales SoarProfit from the Ground-Breaking Strategies of eBay's Top Sellers and Gain the Competitive... |
 Human Sigma: Managing the Employee-Customer EncounterThe groundbreaking methodology Six Sigma changed the face of manufacturing quality. Now,... |  Mastering Your ChoicesDO YOU FEEL LIKE A PASSENGER IN LIFE MERELY ALONG FOR THE RIDE? ARE YOU READY TO MOVE INTO THE... |  The Customer Rules : The 14 Indispensible, Irrefutable, and Indisputable Qualities of the Greatest Service Companies in the WorldWhether you run your own company or work for a large corporation, establishing customer loyalty... |  A Practical Guide to CRMIn today's global economy the customer has more and better choices than ever before,... |  GoogleBackdoorGoogleBakdoor will show you how you can get TOP placements at Google in record-breaking time ... |
 Samurai Selling: The Ancient Art of Service in SalesBest Price: $1.99 Samurai Selling is a unique guide for the modern salesperson. The code of the ancient Japanese... |  Remember the Ice and Other Paradigm ShiftsRemember the Ice and Other Paradigm Shifts is a comprehensive program that teaches you the how... |  The Truth About Trust in Business: How to Enrich the Bottom Line, Improve Retention, and Build Valuable Relationships for SuccessBest Price: $3.18 Praise for THE TRUTH ABOUT TRUST IN BUSINESS: ''I admire the important work Vanessa... |  Collapse of Distinction: Stand out and move up while your competition fails (NelsonFree)Best Price: $5.34 Collapse of Distinction: Stand Up and Move Out While Your Competition Falls is an interesting... |  Customer Retention : An Integrated Process for Keeping Your Best CustomersBest Price: $5.00 As the author of CUSTOMER RETENTION, my purpose in writing the book was to present the mindset,... |
 Adaptive Coaching: The Art and Practice of a Client-Centered Approach to Performance ImprovementBest Price: $19.99 Over the past decade, the concept of coaching in the business world has become so ingrained that... |  Act of Faith: 25 Golden Rules for Small Business SuccessBest Price: $1.00 |  The Ultimate Customer Support Executive: Unleash The Power Of Your CustomerBest Price: $49.00 Phil writes a compelling book for the support executive. It is straight forward and makes you... |  Talk Is Cheap: Promoting Your Business Through Word of Mouth AdvertisingBest Price: $164.98 More than 195 ideas and techniques to get your customers generating positive word of mouth... |  Multi-function CRM Software: How good is it?If you think CRM software is over-priced, too difficult to install and too difficult to... |
 The Napkin, the Melon & the Monkey: A Customer Service Fable: How to Be Happy and Successful at Work and in Life by Simply Changing Your MindBest Price: $8.52 |  The ABC's of Prospecting: The Ultimate System for Every Real Estate Sales ProfessionalBest Price: $10.00 I agree with both the positive and negative reviews on this book. I purchased it and found it... |  Kemo Sabe Wisdom: Practical Ways to Help Your Business SucceedBest Price: $14.95 I picked up this book a few weeks ago at the Kemo Sabe store in Aspen, where I also bought my... |  Branded Customer Service: The New Competitive EdgeBest Price: $20.99 By the author of the bestselling A Complaint Is a Gift (more than 100,000 copies sold) The first... |  How to Become a RainmakerFilled with smart tips given in the Fox signature style, counter- intuitive, controversial, and... |
 Mastering Your Key Accounts: Maximize Relationships; Create Strategic Partnerships; Increase SalesYou rely on your key accounts for repeat business over time, but with Stephan Schiffman's... |  Cruise ship jobsThis ebook can help you get a job with the cruise line industry. |  Gaining CooperatonGaining Cooperation is designed to help anyone who deals with customers on a regular basis.... |  Flirting for SuccessEngaging, easy-to-read guide that teaches the art of building rapport, selling yourself and... |  Stress Management, Time Management and Life Balance for Tough GuysStress Management, Time Management and Life Balance for Tough Guys teaches you how to recognize... |
 Enterprise Social Networking and CollaborationEnterprise social networking and collaboration represent a fundamental change in the way... |  The Social Media EconomyWant to learn the real trick to Social media. Discover how to grow your business, get our... |  Sticky Marketing: Why Everything in Marketing Has Changed and What to Do about ItWe live in a world were people have become empowered. Consumers can contact companies directly... |  Guide to Customer Service Skills for the Help Desk ProfessionalThis book is designed to provide individuals interested in the field of technical customer... |  Loyalty Is LoveBest Price: $64.70 Beverly Koehn s latest book, Loyalty is Love: How to Hold Clients Close for Life, coaches... |
 Batteries Included!: Creating Legendary ServiceBest Price: $42.20 The last two decades have seen the rise of the service economy, where image and customer... |  May I Help You?: Text for Receptionist Studies |  Programming Microsoft Dynamics CRM 4.0 (Pro-Developer)Best Price: $14.24 I purchased Sonoma's first CRM book and thought it was particularly well written. Well, they... |  Anytime, AnywhereBest Price: $2.25 How can brick and click businesses provide integrated services to their customers, and how can... |  GoldMine 6 for DummiesBest Price: $3.99 I don't know what others are talking about here ... If you have the slightest comfort level... |
 Online Customer Service For DummiesBest Price: $384.18 Who would wait two to three days for a response when you could go to anther site offering the... |  E-Service: New Directions in Theory and PracticeBest Price: $31.49 |  How to Provide Excellent Service in Any Organization: A Blueprint for Making All the Theories WorkBest Price: $74.88 One would usually expect that life-changing books would come from the category of self-help, but... |  Building QoS into Distributed SystemsBest Price: $171.36 This volume contains the Fifth International Workshop, Quality of Service, sponsored by the... |  The Invisible Touch: The Four Keys to Modern MarketingBest Price: $8.78 Note: The review that follows is of a book that was published on August 4, 2009. Having read... |
 Call Centers For DummiesBest Price: $7.49 If you are like me, in business related to call centers, but not really in call center business,... |  The Gender Intelligent Retailer: Discover the Connection Between Women Consumers and Business GrowthBest Price: $3.56 ?Through engaging and direct analysis, Joanne Thomas Yaccato has drawn the line clearly for... |  One Size Fits One: Building Relationships One Customer and One Employee at a TimeBest Price: $7.88 A billion-dollar paper manufacturer in Wisconsin works closely with a small stationery store... |  Word-Of-Mouth MarketingBest Price: $43.50 OK, this book does not get enough credit. It should be sitting on the book shelf of EVERY CEO.... |  Customer Relationship Management: A Strategic Imperative in the World of E-BusinessBest Price: $11.03 Stanley Brown sheds significant light on this "elephant in the dark" called... |
 The Customer is Key: Gaining an Unbeatable Advantage Through Customer Satisfaction (Wiley Management Series on Problem Solving, Decision Making and Strategic Thinking)Best Price: $1.45 How can a company maintain its profitability in today's competitive environment? Based on... |  The Heart of the Sale: Making the Customer's Need to Buy the Key to Successful SellingBest Price: $12.34 "Very innovative. The Heart of the Sale presents the selling process in a fresh and upbeat... |  The Customer RevolutionBest Price: $1.80 When was the following proclaimed? “We hold these truths to be... |  Relationship Banking: Cross-Selling the Bank's Products & Services to Meet Your Customer's Every Financial NeedBest Price: $25.90 The title is very suggestive but the actual content of the book doesn't satisfy the quest... |  Total Customer ServiceBest Price: $2.76 "The bestselling six-point plan for gaining the competitive edge in the nineties and... |
 Service Recovery: Fixing Broken Customers (Management Master Series)Best Price: $25.99 |  Communicating With Customers: Service Approaches, Ethics, and Impact (The Hampton Press Communication Series. Communication and Social Organization)Best Price: $50.58 |  The Arthur Andersen Guide to Talking with Your Constumers: What They Will Tell You about Your Business When You Ask the Right QuestionsBest Price: $10.00 Mike Wing has written a terrific how-to-get- started manual for the small business... |  Customer Love HbBell explains how customer loyalty depends on devotion or love. |  The Call Center HandbookBest Price: $14.99 Being new to the call center environment, I found the book useful as an introduction to the... |
 Designing the Best Call Center for Your Business, 2nd EditionBest Price: $29.00 Call centers are a key part of our lives even if we have never set foot into one of them. Author... |  Foundations of Customer ServiceBest Price: $14.85 | |||
See also for Customer Service Books