First Impressions: Creating Wow Experiences in Your Church
by Mark L. Waltz
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Book Summary Information
Author: Mark L. WaltzEdition: Paperback
Audio: English (Unknown); English (Original Language); English (Published)
Published: 2004-12-01
ISBN: 0764427571
Number of pages: 144
Publisher: Group Publishing
Book Reviews of First Impressions: Creating Wow Experiences in Your Church
Book Review: A wonderful addition to the church leadership library...
Summary: 5 Stars
Mark Waltz has done church leaders a favor by writing this engaging and insightful book. There are a number of good books written for businesses and marketplace leaders about how to deal with customers. However, most church leaders are uneasy when using words like "consumer" to speak about new church attenders. Waltz does a fantastic job of drawing out key customer satisfaction principles without losing the appropriate heart of the gospel. This book remains biblical to the core, yet manages to shake some of the old churchy ideas that have kept people from trying or returning to the church for many years.
I plan on using this book as a basic resource to guide my leadership of our First Impressions ministry teams. There are sections on print communications that will speak directly to some questions that our communications team is considering. There are a number of sections that will speak to our ushers and greeters.
The biggest asset of Waltz's work is that it is both inspirational and practical. It gives me more motivation to know that the small choices that we make from weekend to weekend have huge implications, while giving me a number of tools to help us do a better job of allowing people to worship in a comfortable, distraction-free environment. If we get this right, the outcome for the Kingdom will be awesome!!
Summary of First Impressions: Creating Wow Experiences in Your Church
Before a service even begins, first-time guests usually decide whether they'll return to your church. This means church leaders need to create no-fail; practical ways to ensure a visitor's first impression is the best impression. Author Mark Waltz shares the strategies that work in his church--and takes greeting to a whole new level.When guests feel valued, they will return. And when they do, they'll have the opportunity to experience Jesus' love. Let visitors know You matter to God, so you matter to us.
Adapt these practical ideas to your church's unique setting, and it won't be long before everyone feels welcome:
Learn how to create a church that's welcoming to guests with strategies on: developing senior leadership
traffic flow
the walk to the door
to shake hands or not?
directional signs or people?
Address the philosophy, strategy and implementation of a ministry that welcomes first-time and returning guests.
Gain sure-fire, practical ways to make the first impression the best impression.
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