Managing the Professional Service Firm
by David H. Maister
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Book Summary Information
Author: David H. MaisterEdition: Paperback
Audio: English (Unknown); English (Original Language); English (Published)
Published: 2004-10-30
ISBN: 0743231562
Number of pages: 368
Publisher: Free Pr
Book Reviews of Managing the Professional Service Firm
Book Review: A classic
Summary: 5 Stars
This book is worth its weight in gold. Well written, great ideas, very helpful for anyone involved in or starting a consulting firm.
Summary of Managing the Professional Service Firm
Professional service firms differ from other business enterprizes in two distinct ways. Firstly, they provide highly customized services, thus cannot apply many of the management principles developed for product based industries. Secondly, professional services are highly personalized, involving the skills of individuals. Such firms therefore compete not only for clients but also for talented professionals. Drawing on more than ten years of research and consulting to these unique and creative companies, David Maister explores issues ranging from marketing and business development to multinational strategies, human resources policies to profit improvement and strategic planning to effective leadership. While these issues can be complex, Maister attempts to simplify them by recognizing that "every professional service firm in the world, regardless of size, specific profession, or country of operation, has the same mission statement, outstanding service to clients, satisfying careers for its people and financial success for its owners".Economics Books
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