Stephen Coscia Books


Customer Service Over the Phone: Techniques and Technology for Handling Customers Over the Phone Best Price: $12.94 This is a good book to read, if you plan to get into the customer service field, and work with...	Customer Service Over the Phone, Fifth Edition: Techniques and Technology for Handling Customers Over the Phone (Telecom Library) Exceptional customer service is crucial to a successful phone-based business. Quality service...	Customer Service over the Phone Best Price: $52.19 A comprehensive text designed for managers and agents, this guide explains the basics of...

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