Technical Support Books


Worldwide Technical Support and Help Desk Business Process Outsourcing 2009-2013 Forecast and AnalysisWorldwide Technical Support and Help Desk Business Process Outsourcing 2009-2013 Forecast and Analysis
Best Price: $4,500.00
This IDC study presents our latest forecast for the worldwide market for outsourced technical...
Spreadsheet Modeling and Decision AnalysisSpreadsheet Modeling and Decision Analysis
Best Price: $59.99
Since Lotus 1-2-3 burst onto the scene almost thirty years ago, spreadsheet software has been a...
Handbook of Evaluation Methods for Health InformaticsHandbook of Evaluation Methods for Health Informatics
Best Price: $19.50
"The book is informative from a conceptual and analytical perspective, elucidating...
A Quick Guide to Reaching Struggling Writers, K-5 (Workshop Help Desk)A Quick Guide to Reaching Struggling Writers, K-5 (Workshop Help Desk)
Best Price: $6.45
I'm glad I began to use amazon because i've never been unhappy with what i've bought...
Raimes Keys For Writers Plus Helpdesk Cd Fouth Edition Miller New Humanities ReaderRaimes Keys For Writers Plus Helpdesk Cd Fouth Edition Miller New Humanities Reader


Making Sense 2nd Ed + Keys for Writers + Helpdesk Cd 4th EdMaking Sense 2nd Ed + Keys for Writers + Helpdesk Cd 4th Ed
Best Price: $95.96
Keys for WritersKeys for Writers
Best Price: $60.00
KEYS FOR WRITERS is the most accessible, user-friendly handbook in the tabbed, comb-bound...
Creating A Customer-Focused Help Desk: How to Win and Keep Your CustomersCreating A Customer-Focused Help Desk: How to Win and Keep Your Customers
Best Price: $39.00
This volume came about as a result of the authors' own practical experience in Help Desk...
Support Vector Machines for Pattern Classification (Advances in Computer Vision and Pattern Recognition)Support Vector Machines for Pattern Classification (Advances in Computer Vision and Pattern Recognition)
Best Price: $89.89
Support vector machines (SVMs), were originally formulated for two-class classification...
Digital Terrain Modelling: Development and Applications in a Policy Support Environment (Lecture Notes in Geoinformation and Cartography)Digital Terrain Modelling: Development and Applications in a Policy Support Environment (Lecture Notes in Geoinformation and Cartography)
Best Price: $95.80
This publication is the first book on the development and application of digital terrain...


Recent Developments in Decision Support Systems (NATO ASI Series / Computer and Systems Sciences)Recent Developments in Decision Support Systems (NATO ASI Series / Computer and Systems Sciences)
Best Price: $167.94
This book examines emerging developments in the decision support system (DSS) field as it enters...
Navy exploratory development program FY 1992 block plan for decision support RL2CNavy exploratory development program FY 1992 block plan for decision support RL2COptimos awarded National Archives Government Paperwork Elimination Act CRM system development contract.: An article from: Federal Computer Market ReportOptimos awarded National Archives Government Paperwork Elimination Act CRM system development contract.: An article from: Federal Computer Market Report
Best Price: $5.95
This digital document is an article from Federal Computer Market Report, published by Millin...
Standardizing on one package helps university's help desk respond to users. (Howard University's Information Center uses Lotus's SmartSuite to support ... Journal (Technological Horizons In Education)Standardizing on one package helps university's help desk respond to users. (Howard University's Information Center uses Lotus's SmartSuite to support ... Journal (Technological Horizons In Education)
Best Price: $5.95
This digital document is an article from T H E Journal (Technological Horizons In Education),...
Toward "self-healing" software. (Microsoft's Keith Sturdivant describes technical support wizard technology) (Technology Information): An article from: Soft-LetterToward "self-healing" software. (Microsoft's Keith Sturdivant describes technical support wizard technology) (Technology Information): An article from: Soft-Letter
Best Price: $5.95
This digital document is an article from Soft-Letter, published by Soft-letter on May 29, 1996....

Recordkeeping in the 21st Century.: An article from: Information Management JournalRecordkeeping in the 21st Century.: An article from: Information Management Journal
Best Price: $5.95
This digital document is an article from Information Management Journal, published by...
Knowledge management-centric help desk: specification and performance evaluation [An article from: Decision Support Systems]Knowledge management-centric help desk: specification and performance evaluation [An article from: Decision Support Systems]
Best Price: $8.95
This digital document is a journal article from Decision Support Systems, published by Elsevier...
The IT Handbook for Business: Managing Information Technology Support CostsThe IT Handbook for Business: Managing Information Technology Support Costs
Overspending on IT Support? Business pay huge amounts of money for technical support. These...
Microsoft Windows Vista Help DeskMicrosoft Windows Vista Help Desk
This is the eBook version of the printed book. What do you do when your squeaky new Microsoft...
Organizational Decision Support Systems: ProceedingsOrganizational Decision Support Systems: Proceedings
Decision Support Systems (DSS) are typically viewed as computerized aids for managerial decision...

Delivering World-Class Technical SupportDelivering World-Class Technical Support
Best Price: $426.40
This is one of the most authoritative, information-rich books on technical support that I have...
Pocket Keys 2nd Ed + Helpdesk Guide + Cd 4th EdPocket Keys 2nd Ed + Helpdesk Guide + Cd 4th Ed
Best Price: $41.96
Raimes, Keys For Writer's, With Helpdesk, 4th Edition Plus Rawlins, Writer's Way, 6th EditionRaimes, Keys For Writer's, With Helpdesk, 4th Edition Plus Rawlins, Writer's Way, 6th EditionString Processing and Information Retrieval Symposium and International Workshop on Groupware: September 22-24, 1999 Cancun, MexicoString Processing and Information Retrieval Symposium and International Workshop on Groupware: September 22-24, 1999 Cancun, Mexico
Best Price: $110.00
The Eis Book: Information Systems for Top ManagersThe Eis Book: Information Systems for Top Managers
Best Price: $382.46

Soft Computing for Complex Multiple Criteria Decision Making (International Series in Operations Research & Management Science)Soft Computing for Complex Multiple Criteria Decision Making (International Series in Operations Research & Management Science)
Best Price: $43.99
This book concentrates on providing technical tools to make the user of Multiple Criteria...
Systems That Support Decision Makers: Description and Analysis (John Wiley Series in Information Systems)Systems That Support Decision Makers: Description and Analysis (John Wiley Series in Information Systems)
Best Price: $5.00
Concerns computer-based information systems that can affect the decision making behavior of...
Raimes Keys For Writers Plus Helpdesk Cd Fourth Edition Plus Chaffee Critical Thinking Third EditionRaimes Keys For Writers Plus Helpdesk Cd Fourth Edition Plus Chaffee Critical Thinking Third Edition
Best Price: $30.00
Keys For Writers Plus Helpdesk Cd Plus Exercise Booklet 4th Edition Plus Grammar Cd Plus Expressways 5.0 Cd Plus Honegger Grammar AppreciationKeys For Writers Plus Helpdesk Cd Plus Exercise Booklet 4th Edition Plus Grammar Cd Plus Expressways 5.0 Cd Plus Honegger Grammar AppreciationKeys For Writers 4th Edition Plus Argument Booklet Plus Helpdesk Plus Muller Many Americas Plus Pocket DictionaryKeys For Writers 4th Edition Plus Argument Booklet Plus Helpdesk Plus Muller Many Americas Plus Pocket Dictionary

A Guide to Help Desk Concepts, Second EditionA Guide to Help Desk Concepts, Second Edition
Best Price: $12.49
Designed specifically for a first course in any help desk or user support curriculum, this book...
Microsoft Office 2000 Technical Support Training KitMicrosoft Office 2000 Technical Support Training Kit
Best Price: $3.25
Microsoft is famous for having the most popular operating system in the world and rightly so....
Microsoft Help Desk for Microsoft Windows NT Workstation 4.0Microsoft Help Desk for Microsoft Windows NT Workstation 4.0
Best Price: $111.60
I found the book quite helpful to fixing problems. I have recommended it to my firm's Help...
A Guide to Computer User SupportA Guide to Computer User Support
Best Price: $2.45
This guide provides an overview of the knowledge, skills, and abilities necessary for employment...
The Internet Help Desk for DummiesThe Internet Help Desk for Dummies
An illustrated volume provides instant assistance for many common problems associated with the...

Web Services - ICWS-Europe 2003: International Conference ICWS-Europe 2003, Erfurt, Germany, September 23-24, 2003, Proceedings (Lecture Notes in Computer Science)Web Services - ICWS-Europe 2003: International Conference ICWS-Europe 2003, Erfurt, Germany, September 23-24, 2003, Proceedings (Lecture Notes in Computer Science)
Best Price: $46.29
This book constitutes the refereed proceedings of the International Conference on Web Services,...
Data Analysis and Decision Support (Studies in Classification, Data Analysis, and Knowledge Organization)Data Analysis and Decision Support (Studies in Classification, Data Analysis, and Knowledge Organization)
Best Price: $48.67
The volume presents recent advances in data analysis and decision support and gives an actual...
DelCor Technology Solutions, Inc.: Great People Make the Difference.(Brief Article): An article from: Association ManagementDelCor Technology Solutions, Inc.: Great People Make the Difference.(Brief Article): An article from: Association Management
Best Price: $5.95
This digital document is an article from Association Management, published by American Society...
DelCor Technology Solutions, Inc.(Brief Article): An article from: Association ManagementDelCor Technology Solutions, Inc.(Brief Article): An article from: Association Management
Best Price: $5.95
This digital document is an article from Association Management, published by American Society...
Things are clicking for this icon of class. (People).(Iconfactory; computer iconographers)(Brief Article): An article from: Business North CarolinaThings are clicking for this icon of class. (People).(Iconfactory; computer iconographers)(Brief Article): An article from: Business North Carolina
Best Price: $5.95
This digital document is an article from Business North Carolina, published by Business North...

Computational intelligence in web-based education: a tutorial.: An article from: Journal of Interactive Learning ResearchComputational intelligence in web-based education: a tutorial.: An article from: Journal of Interactive Learning Research
Best Price: $5.95
This digital document is an article from Journal of Interactive Learning Research, published by...
Digital signature: use and modification to achieve success in next generational e-business processes [An article from: Information & Management]Digital signature: use and modification to achieve success in next generational e-business processes [An article from: Information & Management]
Best Price: $8.95
This digital document is a journal article from Information & Management, published by...
Matchmaking in Electronic Markets: An Agent-Based Approach towards Matchmaking in Electronic Negotiations (Lecture Notes in Computer Science / Lecture Notes in Artificial Intelligence)Matchmaking in Electronic Markets: An Agent-Based Approach towards Matchmaking in Electronic Negotiations (Lecture Notes in Computer Science / Lecture Notes in Artificial Intelligence)
Electronic negotiations concern transactions on the basis of electronic media, such as the...
Introduction to Simulation and Risk AnalysisIntroduction to Simulation and Risk Analysis
Best Price: $66.63
I used this book for a graduate school class and wasn't impressed. The book is poorly...
A Quick Guide to Making Your Teaching Stick, K-5 (Workshop Help Desk)A Quick Guide to Making Your Teaching Stick, K-5 (Workshop Help Desk)
Best Price: $5.00
A Quick Guide to Making Your Teaching Stick, K-5 is a fantastic resource from Teachers College...

Soft Computing for Complex Multiple Criteria Decision Making (International Series in Operations Research & Management Science)Soft Computing for Complex Multiple Criteria Decision Making (International Series in Operations Research & Management Science)
Best Price: $43.99
This book concentrates on providing technical tools to make the user of Multiple Criteria...
Systems That Support Decision Makers: Description and Analysis (John Wiley Series in Information Systems)Systems That Support Decision Makers: Description and Analysis (John Wiley Series in Information Systems)
Best Price: $5.00
Concerns computer-based information systems that can affect the decision making behavior of...
Raimes Keys For Writers Plus Helpdesk Cd Fourth Edition Plus Chaffee Critical Thinking Third EditionRaimes Keys For Writers Plus Helpdesk Cd Fourth Edition Plus Chaffee Critical Thinking Third Edition
Best Price: $30.00
Keys For Writers Plus Helpdesk Cd Plus Exercise Booklet 4th Edition Plus Grammar Cd Plus Expressways 5.0 Cd Plus Honegger Grammar AppreciationKeys For Writers Plus Helpdesk Cd Plus Exercise Booklet 4th Edition Plus Grammar Cd Plus Expressways 5.0 Cd Plus Honegger Grammar AppreciationKeys For Writers 4th Edition Plus Argument Booklet Plus Helpdesk Plus Muller Many Americas Plus Pocket DictionaryKeys For Writers 4th Edition Plus Argument Booklet Plus Helpdesk Plus Muller Many Americas Plus Pocket Dictionary

A Guide to Help Desk Concepts, Second EditionA Guide to Help Desk Concepts, Second Edition
Best Price: $12.49
Designed specifically for a first course in any help desk or user support curriculum, this book...
Microsoft Office 2000 Technical Support Training KitMicrosoft Office 2000 Technical Support Training Kit
Best Price: $3.25
Microsoft is famous for having the most popular operating system in the world and rightly so....
Microsoft Help Desk for Microsoft Windows NT Workstation 4.0Microsoft Help Desk for Microsoft Windows NT Workstation 4.0
Best Price: $111.60
I found the book quite helpful to fixing problems. I have recommended it to my firm's Help...
A Guide to Computer User SupportA Guide to Computer User Support
Best Price: $2.45
This guide provides an overview of the knowledge, skills, and abilities necessary for employment...
The Internet Help Desk for DummiesThe Internet Help Desk for Dummies
An illustrated volume provides instant assistance for many common problems associated with the...

DLP and Extensions: An Optimization Model and Decision Support SystemDLP and Extensions: An Optimization Model and Decision Support System
Best Price: $34.97
DLP denotes a dynamic-linear modeling and optimization approach to computational decision...
Computational Intelligence in Economics and Finance: Volume IIComputational Intelligence in Economics and Finance: Volume II
Best Price: $80.47
Readers will find, in this highly relevant and groundbreaking book, research ranging from...
Advanced Data Mining TechniquesAdvanced Data Mining Techniques
Best Price: $69.95
This book covers the fundamental concepts of data mining, to demonstrate the potential of...
Groupware: Design, Implementation, and Use: 14th International Workshop, CRIWG 2008, Omaha, NE, USA, September 14-18, 2008, Revised Selected Papers ... Applications, incl. Internet/Web, and HCI)Groupware: Design, Implementation, and Use: 14th International Workshop, CRIWG 2008, Omaha, NE, USA, September 14-18, 2008, Revised Selected Papers ... Applications, incl. Internet/Web, and HCI)
Best Price: $51.60
This book constitutes the refereed post-conference proceedings of the 14th International...
Coming soon--new release of EZ Maintenance.(Software)(Brief Article): An article from: Fleet EquipmentComing soon--new release of EZ Maintenance.(Software)(Brief Article): An article from: Fleet Equipment
Best Price: $5.95
This digital document is an article from Fleet Equipment, published by Maple Communications on...

What today's help desk/contact center outsourcers can (and should) offer. (Outsourcing).: An article from: Customer Interaction SolutionsWhat today's help desk/contact center outsourcers can (and should) offer. (Outsourcing).: An article from: Customer Interaction Solutions
Best Price: $5.95
This digital document is an article from Customer Interaction Solutions, published by Technology...
The help desk paradox. (Training).(help desk support for mortgage software)(Brief Article): An article from: Mortgage BankingThe help desk paradox. (Training).(help desk support for mortgage software)(Brief Article): An article from: Mortgage Banking
Best Price: $5.95
This digital document is an article from Mortgage Banking, published by Mortgage Bankers...
BELL & HOWELL CLOSES TRANSACTION WITH INFONAUTICS.: An article from: Worldwide DatabasesBELL & HOWELL CLOSES TRANSACTION WITH INFONAUTICS.: An article from: Worldwide Databases
Best Price: $5.95
This digital document is an article from Worldwide Databases, published by Worldwide Videotex on...
Help Desk 2.0 Guide for Users and AdministratorsHelp Desk 2.0 Guide for Users and AdministratorsClinical Decision Support: The Road AheadClinical Decision Support: The Road Ahead
This book examines the nature of medical knowledge, how it is obtained, and how it can be used...

Metamor industry solutions.: An article from: Association ManagementMetamor industry solutions.: An article from: Association Management
Best Price: $5.95
This digital document is an article from Association Management, published by American Society...
BACHMANN/ANYCOM UNVEIL WIRELESS PRINTING FOR PALM OS.: An article from: Computer ProtocolsBACHMANN/ANYCOM UNVEIL WIRELESS PRINTING FOR PALM OS.: An article from: Computer Protocols
Best Price: $5.95
This digital document is an article from Computer Protocols, published by Worldwide Videotex on...
VMS System Manager's Manual 1989 (5.2)VMS System Manager's Manual 1989 (5.2)Guide to Computer User Support for Help Desk & Support Specialists [[4th (fourth) Edition]]Guide to Computer User Support for Help Desk & Support Specialists [[4th (fourth) Edition]]
Best Price: $109.68
The Compleat Guide to Day Trading StocksThe Compleat Guide to Day Trading Stocks
Best Price: $19.47
The Compleat Guide to Day Trading Stocks is just that: one of the most complete and very best...

Decision Support Systems: Putting Theory into PracticeDecision Support Systems: Putting Theory into Practice
Best Price: $36.00
This collection of articles is on Decision Support Systems (DDS), Group Decision Support Systems...
Decision Support Systems for Operations Management and Management ScienceDecision Support Systems for Operations Management and Management Science
Best Price: $0.32
This microcomputer operations and management science package includes all the necessary...
Ict Systems Support Level 2 (Heinemann IT Professionals)Ict Systems Support Level 2 (Heinemann IT Professionals)
Best Price: $57.75
This book provides exactly what students need to complete their chosen route in the new e-Quals...
Microsoft OLAP SolutionsMicrosoft OLAP Solutions
Best Price: $8.50
This book is for programmers with substantial experience with OLAP tools with syntactical...
Help Desk Technician - Complete Certification KitHelp Desk Technician - Complete Certification Kit
Best Price: $88.60
Although the job of a help desk technician appaears to be a simple one, this book shows that the...

Help desk: High-impact Technology - What You Need to Know: Definitions, Adoptions, Impact, Benefits, Maturity, VendorsHelp desk: High-impact Technology - What You Need to Know: Definitions, Adoptions, Impact, Benefits, Maturity, Vendors
Best Price: $45.72
A help desk is an information and assistance resource that troubleshoots problems with computers...
Chatbots in der Kundenkommunikation (Xpert.press) (German Edition)Chatbots in der Kundenkommunikation (Xpert.press) (German Edition)
Best Price: $55.69
Das Internet bietet Unternehmen und Kunden ganz neue Kommunikationsmöglichkeiten. Via...
Applied Decision Support with Soft Computing (Studies in Fuzziness and Soft Computing) (v. 124)Applied Decision Support with Soft Computing (Studies in Fuzziness and Soft Computing) (v. 124)
Best Price: $79.93
Soft computing has provided sophisticated methodologies for the development of intelligent...
Developing Industrial Case-Based Reasoning Applications: The INRECA Methodology (Lecture Notes in Computer Science / Lecture Notes in Artificial Intelligence)Developing Industrial Case-Based Reasoning Applications: The INRECA Methodology (Lecture Notes in Computer Science / Lecture Notes in Artificial Intelligence)
Best Price: $44.82
In just few years, case-based reasoning has evolved from a research topic studied at a small...
E-Government: Towards Electronic Democracy: International Conference, TCGOV 2005, Bolzano, Italy, March 2-4, 2005, Proceedings (Lecture Notes in ... / Lecture Notes in Artificial Intelligence)E-Government: Towards Electronic Democracy: International Conference, TCGOV 2005, Bolzano, Italy, March 2-4, 2005, Proceedings (Lecture Notes in ... / Lecture Notes in Artificial Intelligence)
Best Price: $127.82
This book constitutes the refereed proceedings of the International Conference on E-Government,...

Classic Works of the Dempster-Shafer Theory of Belief Functions (Studies in Fuzziness and Soft Computing)Classic Works of the Dempster-Shafer Theory of Belief Functions (Studies in Fuzziness and Soft Computing)
Best Price: $181.96
This is a collection of classic research papers on the Dempster-Shafer theory of belief...
Intelligent Systems in Oil Field Development under Uncertainty (Studies in Computational Intelligence)Intelligent Systems in Oil Field Development under Uncertainty (Studies in Computational Intelligence)
Best Price: $111.58
The decision to invest in oil field development is an extremely complex problem, even in the...
IT Help Desk Implementation: The Case of an International AirlineIT Help Desk Implementation: The Case of an International Airline
Best Price: $15.00
This case study concerns the practical implementation of IT help desk management within an...
IBM BROADENS RELATIONSHIP WITH SUPPORT.COM; IBM CHOOSES SUPPORT.COM TO ENHANCE VIRTUAL HELP DESK PRODUCT.(Company Business and Marketing): An article from: EDP Weekly's IT MonitorIBM BROADENS RELATIONSHIP WITH SUPPORT.COM; IBM CHOOSES SUPPORT.COM TO ENHANCE VIRTUAL HELP DESK PRODUCT.(Company Business and Marketing): An article from: EDP Weekly's IT Monitor
Best Price: $5.95
This digital document is an article from EDP Weekly's IT Monitor, published by Millin...
OSS Essentials: Support System Solutions for Service ProvidersOSS Essentials: Support System Solutions for Service Providers
Best Price: $44.99
This could have been *the* definitive reference on operational support systems. The author's...

Universal Keys Textbook + Cd + DictionaryUniversal Keys Textbook + Cd + Dictionary
Best Price: $83.56
Well Crafted Argument 2nd Edition Plus Raimes Pocket Keys For Writers 2nd Edition Plus Helpdesk Gd With CdWell Crafted Argument 2nd Edition Plus Raimes Pocket Keys For Writers 2nd Edition Plus Helpdesk Gd With CdCurrent Research in Decision Support Technology (Ieee Computer Society Press Tutorial)Current Research in Decision Support Technology (Ieee Computer Society Press Tutorial)
Best Price: $146.15
Principles of Data Fusion Automation (Radar Library)Principles of Data Fusion Automation (Radar Library)
Best Price: $129.95
Establishes a highly intuitive, top-down, systemlevel view of the data fusion process that...
Group Decision Support Systems for Effective Decision Making: A Guide for MIS Practitioners and End UsersGroup Decision Support Systems for Effective Decision Making: A Guide for MIS Practitioners and End Users
Best Price: $119.95
Written primarily for information systems managers, systems analysts, and end users who...

Developing Help Desks for Customer Service (Director's Pocket Book)Developing Help Desks for Customer Service (Director's Pocket Book)Microsoft Sourcebook for Help Desk: Techniques and Tools for Support Organization Design and Management (Microsoft Professional Editions)Microsoft Sourcebook for Help Desk: Techniques and Tools for Support Organization Design and Management (Microsoft Professional Editions)
Best Price: $39.95
The Microsoft Sourcebook for the Help Desk is a compilation of best help desk practices from...
Microsoft Office 2007 SharePoint Server - Collaboration Features - Quick Reference Card - Office Collaboration Quick Start Cards: Computer Shortcuts, Cheats, Tips & Tricks Guides. 6 Pages Ea, Tri-Fold. Easy Storage-Windows Share Point Services-WSS (Software Quick Reference Cards)Microsoft Office 2007 SharePoint Server - Collaboration Features - Quick Reference Card - Office Collaboration Quick Start Cards: Computer Shortcuts, Cheats, Tips & Tricks Guides. 6 Pages Ea, Tri-Fold. Easy Storage-Windows Share Point Services-WSS (Software Quick Reference Cards)
Best Price: $4.95
Excellent and easy to use tri-fold user reference that is also well designed. A great...
Value-Based Software EngineeringValue-Based Software Engineering
Best Price: $79.99
The "search inside this book" feature was not available when this review was posted....
 
See also for Technical Support Books
Technical Support Books: