Tele-Stress - Relief For Call Center Stress Syndrome
by Stephen Coscia

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Book Reviews of Tele-Stress - Relief For Call Center Stress Syndrome

Book Review: The Perfect CSR (Customer Support Representative) Primer
Summary: 5 Stars

I first read this book in 1997 before taking my first phone customer service position for Stephen Coscia himself. He insisted that each of his employees read the book before assisting customers. True to his writing, he practiced and taught me every word that was in his book. While I no longer work directly as a CSR, I still follow many of the books simpler rules such as qualifying escalating situations, controlling my breathing to control my stress and taking a needed break from a situation which has upset me in some way.

I have been a happier and more productive employee in all of my career endeavors thanks to this book and Mr. Coscia.

Summary of Tele-Stress - Relief For Call Center Stress Syndrome

Health & Stress Books

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