The Customer Comes Second
by Diane McFerrin Peters, Hal F. Rosenbluth
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Book Summary Information
Author: Diane McFerrin Peters, Hal F. RosenbluthEdition: Hardcover
Audio: English (Unknown); English (Original Language); English (Published)
Published: 1992-06
ISBN: 0688114660
Number of pages: 240
Publisher: William Morrow & Co
Summary of The Customer Comes Second
A businessman outlines his surprising formula for success--concentrate on employees first and customers second, thus creating a healthy working environment and ultimately boosting customer service to new levels. 100,000 first printing. $100,000 ad/promo. First serial, World, Inc.Hospitality, Travel & Tourism Books
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