The Starbucks Experience: 5 Principles for Turning Ordinary Into Extraordinary
by Joseph Michelli
List Price:
Our Price: $4.45
You Save: $9.05 (67%)
Availability: Usually ships in 1-2 business days
Buy Used: from $1.13 (click here)
Category: Book
See more book details and other editions
Book Summary Information
Author: Joseph MichelliEdition: Hardcover
Audio: English (Original Language); English (Unknown); English (Published)
Published: 2006-09-14
ISBN: 0071477845
Number of pages: 208
Publisher: McGraw-Hill
Book Reviews of The Starbucks Experience: 5 Principles for Turning Ordinary Into Extraordinary
Book Review: Succinct Guide To Starbucks' Leadership Principles
Summary: 5 Stars
The Starbucks Experience: 5 Principles for Turning Ordinary into Extraordinary by Joseph A. Michelli is an excellent book about the underlying leadership principles that guide the day to day execution of one of the most successful businesses in any industry. Michelli is not a Starbucks employee (former or current) so this is not a mere propaganda device. No, this is the result of Michelli's personal observations as a customer along with interviews of Starbucks partners. Leaders from even the best companies can find value in the 181 pages that make up The Starbucks Experience.
The books centers on the five following principles:
* Make It Your Own
* Everything Matters
* Surprise and Delight
* Embrace Resistance
* Leave Your Mark
In addition, the overarching theme of "third place" is the foundation of these principles. In trying to create a third place, Starbucks creates and environment that fosters a customer experience which people consider next in line after home and work as their primary places to spend time. Also, Starbucks extends the term customer to include both external (what most people think of as customers) and internal (the partners, i.e. employees of Starbucks). This is a very simple idea that few companies put into practice. The basic premise is that happy employees do a better job of pleasing customers. However, how many of you work for a company that does this?
Michelli does a great job of presenting his thoughts in an engaging way. It requires a delicate balance to weave in external voices (e.g. the employees he interviewed) while maintaining a cohesive flow of ideas. He also inserts what I call thought breaks at different points in each chapter. These are a simple list of questions for the reader to evaluate their own company in light of what they have read about Starbucks. This is the real reason to read leadership books about other companies, but Michelli goes the extra mile in facilitating the process for the reader. He also has a higher level set of questions at the end of each chapter on the five principles that cull out the key points. For a deeper dive in application, the Reader's Guide at the end of the book is 20 questions spanning five pages to reinforce the ideas from the whole of the text.
While the book is targeted at leadership, the examples throughout have plenty to offer to frontline employees. You will find stories great and small of Starbucks partners going above and beyond the call of duty. In one example, a regular customer shows up early in the morning only to find that it isn't yet time for the store to open. However one of the partners opening the store notices him, and he lets him in to get his beverage anyway. Others tell of who a barista's efforts to provide coffee to U.S. troops in Afghanistan. It would be hard to read this from cover to cover and not find at least one story that resonates with you.
So if you are looking for ideas for improvement in the workplace (from ways to perform better as an individual to strategies for improving company operations), The Starbucks Experience is a great place to start. While I've known from my own experience that Starbucks is a great company, I now have a better understanding of why. If I can implement even one idea in my own workplace 4that I've gained from reading this book, it will be time well spent.
More The Starbucks Experience: 5 Principles for Turning Ordinary Into Extraordinary reviews:
1 2 3 4 5 6 7 8 9 10
1 2 3 4 5 6 7 8 9 10
Summary of The Starbucks Experience: 5 Principles for Turning Ordinary Into Extraordinary
WAKE UP AND SMELL THE SUCCESS!
You already know the Starbucks story. Since 1992, its stock has risen a staggering 5,000 percent! The genius of Starbucks success lies in its ability to create personalized customer experiences, stimulate business growth, generate profits, energize employees, and secure customer loyalty-all at the same time.
The Starbucks Experience contains a robust blend of home-brewed ingenuity and people-driven philosophies that have made Starbucks one of the world's most admired companies, according to Fortune magazine. With unique access to Starbucks personnel and resources, Joseph Michelli discovered that the success of Starbucks is driven by the people who work there-the partners -and the special experience they create for each customer. Michelli reveals how you can follow the Starbucks way to
- Reach out to entire communities
- Listen to individual workers and consumers
- Seize growth opportunities in every market
- Custom-design a truly satisfying experience that benefits everyone involved
Filled with real-life insider stories, eye-opening anecdotes, and solid step-by-step strategies, this fascinating book takes you deep inside one of the most talked-about companies in the world today.
For anyone who wants to learn from the best-and be the best-The Starbucks Experience is a rich, heady brew of unforgettable user-friendly ideas.
Hospitality, Travel & Tourism Books
Book Subjects
- Arts & Photography
- Biographies & Memoirs
- Business & Investing
- Children's Books
- Comics & Graphic Novels
- Computers & Internet
- Cooking, Food & Wine
- Engineering
- Entertainment
- Gay & Lesbian
- Health, Mind & Body
- History
- Home & Garden
- Horror
- Law
- Literature & Fiction
- Medicine
- Mystery & Thrillers
- Nonfiction
- Outdoors & Nature
- Parenting & Families
- Professional & Technical
- Reference
- Religion & Spirituality
- Romance
- Science
- Science Fiction & Fantasy
- Sports
- Teens
- Travel
Most talked about in Hospitality, Travel & Tourism Books
Functional Drinks in Norwayby Euromonitor International
MarketResearch.com; Published: 2004-04-01; Digital; Book
Best price: $800.00
Functional Drinks in Germanyby Euromonitor International
MarketResearch.com; Published: 2004-04-01; Digital; Book
Best price: $800.00
Functional Drinks in Franceby Euromonitor International
MarketResearch.com; Published: 2004-04-01; Digital; Book
Best price: $800.00
Functional Drinks in Chinaby Euromonitor International
MarketResearch.com; Published: 2004-04-01; Digital; Book
Best price: $800.00
Functional Drinks in Brazilby Euromonitor International
MarketResearch.com; Published: 2004-04-01; Digital; Book
Best price: $800.00
Construction & Farm Machinery in the United Statesby Datamonitor
MarketResearch.com; Published: 2006-07-04; Digital; Book
Best price: $200.00
Construction & Farm Machinery in Franceby Datamonitor
MarketResearch.com; Published: 2006-07-04; Digital; Book
Best price: $200.00
Conquered, Mass: A dirge for Sleepy Hollow, where popsicles and paper lunches grow while bunk descends on Bunker Hillby Thomas Wood
Esquire, Inc.]; Published: 1934; Unknown Binding; Book
Auto-tourist talkby Levette Jay Davidson
s.n; Published: 1934; Unknown Binding; Book
Asian Speciality Drinks in Indiaby Euromonitor International
MarketResearch.com; Published: 2004-04-01; Digital; Book
Best price: $100.00
Similar Books and other products
The Starfish and the Spider: The Unstoppable Power of Leaderless Organizationsby Ori Brafman, Rod A. Beckstrom
Portfolio Hardcover; Published: 2006-10-05; Hardcover; Book
Best price: $7.00
Price in other shops:
Made to Stick: Why Some Ideas Survive and Others Dieby Chip Heath, Dan Heath
Random House; Published: 2007-01-02; Hardcover; Book
Best price: $6.44
Price in other shops:
The Nordstrom Way to Customer Service Excellence: A Handbook For Implementing Great Service in Your Organizationby Robert Spector
Wiley; Published: 2005-03-08; Paperback; Book
Best price: $12.17
Price in other shops:
The Gospel According to Starbucks: Living with a Grande Passionby Leonard Sweet
WaterBrook Press; Published: 2007-01-16; Paperback; Book
Best price: $2.10
Price in other shops:
How Starbucks Saved My Life: A Son of Privilege Learns to Live Like Everyone Elseby Michael Gates Gill
Gotham; Published: 2007-09-20; Hardcover; Book
Best price: $7.99
Price in other shops:
Good to Great: Why Some Companies Make the Leap... and Others Don'tby Jim Collins
Collins Business; Published: 2001-10; Hardcover; Book
Best price: $12.94
Price in other shops:
Tribal Knowledge: Business Wisdom Brewed from the Grounds of Starbucks Corporate Cultureby John Moore
Kaplan Business; Published: 2006-09-01; Hardcover; Book
Best price: $12.52
Price in other shops:
It's Not About the Coffee: Leadership Principles from a Life at Starbucksby Howard Behar
Portfolio Hardcover; Published: 2007-12-27; Hardcover; Book
Best price: $6.74
Price in other shops:
The New Gold Standard: 5 Leadership Principles for Creating a Legendary Customer Experience Courtesy of the Ritz-Carlton Hotel Companyby Joseph Michelli
McGraw-Hill; Published: 2008-06-13; Hardcover; Book
Best price: $11.96
Price in other shops:
Pour Your Heart Into It: How Starbucks Built a Company One Cup at a Timeby Howard Schultz, Dori Jones Yang
Hyperion; Published: 1999-01-13; Paperback; Book
Best price: $2.94
Price in other shops: